This Privacy Policy describes how Vitality Chiropractic (“the Company,” “We,” “Us,” or “Our”) collects, uses, and discloses information when you visit our website or interact with our services, including our SMS/text message communications program. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Words with initial capitalized letters have meanings defined below and apply regardless of singular or plural usage.
Definitions
Personal Data
While using Our Service, We may ask You to provide personally identifiable information including, but not limited to:
Usage Data
Usage Data is collected automatically and may include Your device’s IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and unique device identifiers. When accessing via mobile device, We may also collect device type, operating system, mobile browser type, and other diagnostic data.
We use Cookies and similar tracking technologies to track activity on Our Service. These include:
We use Session and Persistent Cookies for the following purposes:
IMPORTANT – PLEASE READ THIS SECTION CAREFULLY
By providing your mobile phone number and expressly consenting to receive SMS messages from Vitality Chiropractic — through our website forms, in-office intake forms, or by texting a keyword to our number — you agree to receive text messages from us. Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services.
Methods of opt-in include:
Types of Messages We Send
Once you have opted in to our SMS program, you may receive the following types of messages:
Message Frequency
Message frequency varies based on your appointments and preferences. On average, you may receive up to 4–8 messages per month. Message frequency may be higher if you have multiple appointments scheduled.
Message and Data Rates
Message and data rates may apply. Check with your mobile carrier for details on your plan’s messaging rates.
You may opt out of SMS communications at any time by:
After texting STOP, you will receive a one-time confirmation message. No further messages will be sent unless you re-opt in.
Help and Support
For help with our SMS program, reply HELP to any of our text messages, or contact us at (507) 208-4538. You may also visit our website.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier and is not guaranteed by Vitality Chiropractic.
SMS Data – No Sharing for Marketing (CRITICAL DISCLOSURE)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service or appointment management platforms, is permitted. All other uses of mobile number data require your express consent.
We do not sell, rent, or trade your mobile phone number or SMS opt-in consent data to any third party for their marketing or promotional use. Your mobile number is used solely to deliver messages within our SMS program as described in this policy.
The Company may use Personal Data for the following purposes:
5. Sharing Your Personal Data
We may share Your personal information in the following limited situations:
We do not sell or share your personal data — including your mobile phone number or SMS opt-in status — with any third party for marketing or promotional purposes.
The Company will retain Your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We retain data to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless needed to improve service security or functionality.
You may request deletion of your personal data at any time by contacting us (see Section 10). Upon receiving a valid deletion request, we will remove your data from our active systems, subject to any legal retention requirements.
Your information may be processed at the Company’s operating offices or in other locations where our service providers operate. Such information may be transferred to computers located outside of Your state or country where data protection laws may differ. We take all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy.
The security of Your Personal Data is important to Us. We implement commercially acceptable means to protect Your Personal Data, including encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and We cannot guarantee absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us immediately so We can take steps to remove that information from our systems.
You may exercise the following rights at any time by contacting us via phone or email:
To exercise any of these rights, contact us at (507) 208-4538 or visit our website.
We use the following categories of third-party service providers who may have access to Your Personal Data:
All third-party providers are vetted and contractually required to protect your data in accordance with applicable law.
Our Service may contain links to third-party websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of changes by posting the updated Policy on this page and updating the “Last Updated” date at the top. For material changes, we will provide notice via email or a prominent notice on our website prior to the change becoming effective. We encourage You to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, your personal data, or our SMS program, please contact us:
The following terms apply to our SMS/text message communications program:
Dr. Stacy and Dr. Ed’s care and knowledge for their patients is unmatched! They are both awesome!
An amazing place for anyone looking to stay active and healthy.👍
I'm so grateful I found my way to Dr Ed. My back, neck & I are in a contentious relationship. Dr Ed listened to my history, thoroughly evaluated me & performed a nervous system scan. Together, this information was used to establish a care plan.<br><br>From the first visit, I felt heard & understood. I think anyone who battles chronic pain, especially those living with an "invisible condition", have experienced judgment & feeling dismissed. Dr Ed validated my concerns & offered a reasonable treatment regimen that offered hope. In fact, the entire team at Vitality is fantastic - professional, responsive & genuine.<br><br>I've been a patient for more than a year & I can attest that I have received relief & a marked improvement. I can actually get out of bed without grunting. Highly recommend!
I have been seeing both Dr. Ed and Dr. Stacy for over a month due to headaches, neck and hip pain. I feel amazing and headaches are gone! They are both very knowledgeable and their office manager Hope is very kind! Highly recommend them if you are experiencing any of the issues I once had! :-)
The best place around period! They are all wonderful at this clinic. Love Dr Stacey and Ed
Dr. Ed and staff are superb! Their attention to detail and patient needs is very kind and professional. Each time I come back, I feel more and more relaxed, which makes my care even more smooth. I'm glad to be on the path to move without pain again.
I was literally in town for doctrine at the Mayo Clinic and needed to get in cause I threw my back out. I was able to get in same day. Everything was explained to me so thoroughly and I left feeling amazing. Would recommend to everyone.
I have arthritis head to toe. It has been years since I have been able to fall asleep without tossing and turning, in attempt to find a comfortable position to sleep. After two weeks with Dr.Ed, I went to bed and literally felt like I was melting into the mattress. I didn't realize how good going to bed could feel. Dr. Ed listens to his patients and is extremely skilled in the area of chiropractic care.
Best chiropractic practice I've ever experienced! Will definitely be going back as Dr.Ed and the staff are friendly, knowledgeable and top notch at their job. 5+ stars
I am 38 and this was my first ever visit to a chiropractor. Ed made it a great experience and I feel better after my adjustment. Highly recommend.
Dr. Stacey and her office are friendly and welcoming. They took their time during intake and treatment. Even following up after to make sure I was comfortable and assured me that they were available anytime for follow up appointments and adjustments in between if necessary!!!
My lower back pain is no longer an issue with standing or sitting. I have upgraded my rating because of the continuous efforts they make to help improve your life. 3/3/25 The maintenance of my back and the suggestions on how to keep myself moble are wonderful.
From the Doctors to the staff everyone is friendly and professional knowing you by first name from the very start. They are a great team and have amazing results. Highly recommend.
I have been to a few other places in town. I have found minimal relief. I looked up spin chiropractor and I was lead here. It helped.
My wife Shanna has been coming here for many years! Dr Ed and Dr Stacy are really great people!<br>I’m writing this review because I was having difficulties with my feet and even was struggling with planters fasciitis. My wife mentioned that they do feet scans so I came in to get one. After the scan I was told that I have a severe case of flat feet. Steph the receptionist helped me with the scan, and went over it with me. She also helped me pick out insoles that would help my feet.<br>After wearing them for two months now, I am completely amazed by how much better I feel!<br>My knees, back, and my gait has increased greatly! Then Shanna asked me about my sore heel from the Planters fasciitis, and I was like “I forgot all about it!!!”<br>Thank YOU so very much for your help and for recommending to get these insoles! It was so worth every penny!<br>I would highly recommend anyone who is struggling with sore feet!<br>Thank you again Vitality!
I have been seeing Dr. Ed on and off for 14 years. Always receive the best care and feeling the best version of myself after seeing him. Recommend for any of your chiropractic needs!
I've been going to Vitality Chiropractic for years, now. Any time someone tells me they need a Chiropractor, I highly recommend Dr. Stacy. From sinus issues to back pain and everything in between, she always helps me. Truly, 5 stars!!! Thank you for being the best, Vitality!!
This place is top notch!! I’ve been seeing Ed for about two years now and I have been feeling wonderful!! This last visit I had I tried the decompression table for my neck area and when I finished my neck felt amazing! I really want to give this a chance and see the outcome over a period of time! Thanks again to Vitality for giving me relief I needed! This place is 5 stars all day long!!!
Wow, my husband and I have been seeing Dr. Ed for a while and always a great experience. This visit Dr. Ed had my husband and I try the decompression machine. I have always had trouble with sciatic and hip pain. I feel good after being adjusted, but after the decompression I felt like my back and hips were so much more loose and had more mobility than even a normal adjustment. It just leveled up my adjustment. After leaving I could tell right away. I love that Vitality is incorporating new things in helping stay healthy.
I have been seeing Dr. Ed and Dr. Stacy for a while now and am very happy with the results. I came with a specific back issue which was addressed right away. I could have stopped at that, but I wanted to explore the benefits of their wellness program. I am experiancing the benefits of overall better movement and health. I strongly recommend them even if you don't have a specific problem.
If you’re a nervous Nelly (like me) about going to a chiropractor, I would highly recommend Vitality Chiropractic. As soon as you walk in, you’re greeted with a positive, clean atmosphere. The ladies behind the counter are such a treat to see—both very friendly and incredibly helpful.<br>After check-in, you’re able to use the roller tables if you’d like. 10 out of 10. They help you relax not only your muscles, but your mind as well.<br>Then comes the adjustment—the part I was so nervous about. Dr. Ed was excellent at explaining what chiropractic therapy does not only for your back, but for your entire body. During my first adjustment, I cried—not from pain or discomfort, but from a sudden release of tension, emotion, and trauma I had bottled up for years.<br>Since being on a personalized plan, my sleep has improved, my mental health has gotten better, and best of all, my back pain improves with every adjustment. Chiropractic therapy isn’t something you do once and you’re healed—it’s a health journey. And honestly, I can’t think of a better place to take that journey than Vitality Chiropractic.
After my first visit, throughout that week, I noticed pressure relief in my lower back. As I continued visiting this office, I’ve noticed a drastic change in my neck discomfort as well as back pain. They are very professional and thorough, and I recommend them
I needed to get in asap for an adjustment, looked at local reviews and Vitality Chiropractic was a top of the list choice. Vitality was able to get me in on the same day with Dr. Ed - had several follow up adjustments as well, wonderful experience, feel much better, also impressed with the coordination and joyful reception from the support staff.
Vitality Chiropractic, Dr. Ed, Dr. Stacy, and team are everything a Chiropractic team should be. As someone who has received care from several chiropractors, I know how rare it is to find a good one. And when you find a GREAT one, just how much that is to be celebrated.<br><br>About a month ago I experienced severe lower back pain - to the point I was practically immobile for a few days. It was affecting my work and I saw little improvement. When I decided it was time to get chiropractic help I asked around and did serious research.<br><br>I’d like to say I found them from the reviews, but the truth is I eventually remembered meeting Dr Ed at a recent “Best of the Best” Awards gala here in Rochester where their team has won “Best Chiropractor” for four consecutive years. And I can see why - they’ve earned it.<br><br>When I first walked in - I had mis-scheduled for the next week - but the front desk was warm, welcoming, and said they’d get me in shortly. Within 2 minutes they had me in a room. With virtually zero wait-time Dr Ed sat down, asked me questions, examined me, diagnosed my problem, and explained both what was happening and the treatment to me. I remember expressing my pain and Dr Ed said “We’ll get you feeling better today.”<br><br>I remember walking out of that less than 30 minutes meeting feeling the best I had in four weeks = I could move again. The entire encounter I felt listened to, cared for, and that I had found a chiropractor who not only delivered on fixing me, but explained the how, what, and why. It was everything a great business should aspire to.<br><br>I’ve waited 12 days from my first care - having been there 4 times now - to write a review because I wanted give a thorough perspective for readers. Each day the process, explanations, and adjustments have been quick and informative. I’ve been impressed the entire time and felt better each day.<br><br>What surprised me most was the affordable pricing. Having had chiropractic care elsewhere I was expecting some large numbers. Dr Ed offered a transparent “here are your options” - even if you chose to do nothing - plan for longer term care. I was shocked at the affordability and signed on right away.<br><br>The whole staff are warm, personable, and they even encouraged my dogs Atlas and Kaia to come in for a few visits. It’s a rare and happy experience to find a business that is so well-rounded in their service and how they treat costumers/patients.<br><br>If you go here, you’ll be grateful you did. I know my back is. And I’m sure my pups are too, as we are back to our daily walks again.<br><br>Thank you Vitality.🙏
I came in with really tense shoulders, upper back, and shoulder blade pain from sitting for long hours. I was constantly tired and feeling achy. I am on my 3rd week and my upper back pain is a lot better. I feel less of the sharp back pain and can feel my shoulders and posture getting better.<br>Thank you Vitality for improving my quality of life.
First time going to a chiropracter! Had a great experience with the staff and the service!
Hands down the best chiropractic care! I’ve been to others, but this place is on another level. I even plan my work schedule around my appointments. Dr. Ed is truly one of a kind, and I’m so thankful for him and his wonderful team. ✨
Vitality Chiropractic is one of Rochester’s best business’s. Every member of the staff is friendly, positive, and genuinely welcoming in every interaction. The entire team is caring, supportive, and clearly knows what they’re doing. You can tell they take pride in their work and truly care about their patients. Love this place.
My experience at Vitality was great. I’ve gone twice now and both times were smooth and efficient. No waiting and staff are all very friendly and helpful!
Best in the business for sure. Would recommend 100 times over. Doctor Ed takes great care of me very well. Go see him and get straightened out today!
Wonderful experience with Dr Ed, it helped me relax and reduce the pain greatly
I'm very impressed with the practice! Great staff and customer care. I have had great results and plan to continue going there for my chiropractic care!!
My experience at Vitality has been amazing! I’ve really appreciated the individualized approach and Dr. Ed’s willingness to thoroughly explain everything. And I feel so much better!!! So grateful I found this place!
I’m new to the area and was on the look for a chiropractor. Vitality immediately set themselves apart from others by their tools in office and a personalized plan to get you on a path to better heath. Now, everyone at Vitality feels like family! Extremely thankful for this team!
I had not seen a chiropractor since I was a kid, I was desperate to find a new chiropractor since moving up here, and I found Vitality Chiropractic. The team was so sweet and caring on my first visit and that hasn’t changed since! I have struggled with migraines since I was about 11-12 years old. I had been seen by Mayo Neurology at one point when these migraines got so severe. I have also tried nerve blocker injections, medication, and nothing has given me results like Vitality Chiropractic. Dr. Ed takes the time to take a complete scan of your spine, and takes you step by step as to what everything means and how he plans to move forward. He always wants what’s best for his patients, takes the time to understand them, and makes the best plan customized for you moving forward. I have recommended him to at least 5 of my coworkers and friends already, and that number continues to grow. I highly recommend at least trying it out to see how you feel after, and I promise you’ll want to go back! (Ask Dr. Ed about his recipes:))
My husband sees Dr. Ed and he always does a great job. Always good results. I saw his wife Dr. Stacy a few years ago and she was also very great. The environment here is very welcoming and friendly. If you are new to this they will explain how everything works and help you understand what you need to know. They also care about your health and wellbeing and take pride in what they do here to help others.
Dr. Ed is great-have had neck pain and sleep issues for a few years. After a few visits, I sleep so much better and neck feels better than it has in years 😊
Vitality Chiropractic is a great place for care of all kinds. They are very informative of how your body works and what can be done to correct it. They have helped me tremendously through another back problem. The road to recovery always seems to be quicker through Vitality.<br><br>Great customer service also. I am so glad I found Vitality. Thank you!!
The staff is always friendly and helpful. They always remember my name which makes me comfortable. Dr. Ed is super nice and makes sure treatment plans are curated to you and make sure every step is clearly understood
I’ve been coming here about twice a week for a couple of months now and have had such a great experience. Dr. Ed and Dr. Stacy are both so kind and knowledgeable, and the whole team including Hope and Steph always makes you feel welcome the moment you walk in. The office is clean, relaxing, and has nice perks like the roller beds, which make visits even better. I’m on a personalized plan Dr. Ed created for me and have noticed fewer headaches and much less hip and back pain. I truly look forward to coming in and would highly recommend this place to anyone looking for a chiropractor who genuinely cares.
I look forward to every appointment with Dr. Ed! Not only have the adjustments made a huge impact on my overall comfort and wellbeing, but I always leave with a smile on my face, a story to tell, and sometimes even a recipe!
This has been my 3rd visit to a chiropractor with not much relief but Ed and his team at Vitality Chiro are the best Ive had. They fixed me up when I was at my worst and I highly recommend going to see them if you are experiencing issues yourself 🙌🔥
I have just started going to vitality Chiropractic about a month ago. And my back is feeling better than it has in years!
Dr Ed is awesome. I was in so much pain when I started seeing him and now I feel so much better. I look forward to every appointment!
Great adjustment by Dr. Ed. Great customer service and easy to make an appointment. Flexible and easy to work with.
The best chiropractor in the city. Still has time to smile